If I use the Black Friday discount code, is that considered a sale item? No, if you use the discount code on a full-priced item, you can still return the item.
Can I exchange a sale item? Yes, you can email us to exchange a sale item, but you can not return a sale item. The process is the same as returns, but please include the exchange size in your email request.
How do I initiate a return? You can email customerservice@bluerevival.com or kirsten@bluerevival.com with your order number and reason for the return. You have 30 days to return your order. Only unworn items with tags will be accepted as returns.
When will I receive my refund? Refunds are processed 2-3 business days after the package is returned to the warehouse. Your refund will show up on your bank statement in 3-5 days once processed depending on your bank.
How long does shipping take? If your order qualifies for free shipping, it will be shipped UPS ground. This usually takes 2-5 days. We are open M-F, so orders placed over the weekend, don't ship until Monday. We ship from the west coast, so the closer to the west coast you are, the faster the ground shipping will be.
What are your business hours? We are a small business and we work Monday-Friday 9:30 AM - 5:30 PM (EST). Our chat feature works around the same hours if you want to speak to a live customer service person.
Can I change my order details after placing it? Yes, but you must email us immediately to guarantee the change can be made. Please email kirsten@bluerevival.com & customerservice@bluerevival.com with your order number and changes that need to be made.